Contact & Support
We're Here to Help
Our support team is available around the clock to keep your freight moving. Whether you're a shipper posting time-critical loads or a driver on the road, we're here 24/7 to resolve issues quickly and keep you confident in every haul.
Contact Us
Use the contact form to reach our support team with questions about loads, payments, account access, or anything else related to your freight operations.
Contact Form — Connect Gravity Forms
This is a placeholder area for your Gravity Forms contact form. Use the block editor to insert and configure your form here so shippers and drivers can submit support requests directly.
Support at a Glance
Phone Support
1-800-FREIGHT
Mon–Fri, 7:00am – 9:00pm CT
Email Support
support@freightmarketplace.com
We typically respond within 2 hours.
Live Chat
Chat with us directly from your dashboard.
Available Mon–Sun, 6:00am – 11:00pm CT.
Frequently Asked Questions
Find quick answers to common questions from shippers and drivers using the freight marketplace.
How do I post a load?
Log in to your shipper account and go to the Post a Load section. Enter pickup and delivery details, equipment type, timing, and rate information. Review your summary and publish the load. It will immediately become visible to verified drivers who match your criteria.
How are drivers verified?
Every driver and carrier goes through a multi-step verification process. We confirm operating authority, insurance, identity, and safety history before they can accept loads. We also run ongoing checks and may remove access if compliance or safety standards are not met.
When do I get paid?
Once a load is delivered and proof of delivery is uploaded and approved, payment is processed according to your chosen payout method. Most payouts are initiated within 24–48 hours of confirmation, and you can track status at any time from your dashboard.
Can I cancel a posted load?
Yes. You can cancel a load from your dashboard as long as it has not yet been picked up. If a driver has already been dispatched, cancellation policies and any fees will be clearly displayed before you confirm the cancellation.
How does tracking work?
Once a load is accepted, you'll see real-time status updates and location tracking from your dashboard. Drivers can share location via the mobile app or integrated telematics, so you always know where your freight is and when it will arrive.
Still need help?
Log in to your shipper dashboard to start a live chat, review your open tickets, and get tailored support for your active loads and lanes.